GreyMatter Legal
Last updated: June 25, 2026
info@usegreymatter.aiGreyMatter is an AI automation and consulting company that helps businesses grow through intelligent systems and digital solutions. This Privacy Policy explains what personal data we collect, how we use it, and your rights in relation to that data. By using our website or services, you acknowledge the practices described in this policy. If you have any questions, please contact us at info@usegreymatter.ai.
When you visit our website, we automatically collect certain technical information including your IP address, browser type and version, device type, operating system, and pages visited. We also collect usage data such as how you interact with our site, referral URLs, and session duration. This information is gathered through cookies and similar technologies, and through analytics tools that help us understand and improve our service.
We work with infrastructure, authentication, and analytics providers to operate and improve our website and services. These providers may process your data on our behalf strictly in accordance with our instructions and applicable data protection law. We also use email and messaging services (including WhatsApp-based communication) to respond to inquiries. We do not allow our service providers to use your data for their own independent purposes.
We use the personal data we collect to provide and operate our services, respond to your inquiries and support requests, improve and personalize your experience, ensure the security and integrity of our platform, and comply with our legal obligations. We do not use your data for automated decision-making that produces legal or similarly significant effects without your explicit consent.
We process your personal data on the following legal grounds: your consent (where you have provided it), the performance of a contract with you or to take steps at your request before entering a contract, our legitimate interests in operating and improving our services where these are not overridden by your rights, and compliance with legal obligations. Where we rely on consent, you have the right to withdraw it at any time.
GreyMatter does not sell, rent, or trade your personal data to third parties. We share data only with service providers who assist us in delivering our services, and only under contractual obligations that require them to protect your information. We may also disclose data where required by law, court order, or regulatory authority, and any such disclosure will be limited to what is strictly necessary.
GreyMatter operates globally, and your personal data may be transferred to and processed in countries outside your home jurisdiction, including countries that may have different data protection laws. When we transfer data internationally, we implement appropriate safeguards — such as standard contractual clauses or equivalent mechanisms — to ensure your data remains protected in accordance with applicable law.
We implement reasonable technical and organizational measures designed to protect your personal data against unauthorized access, loss, alteration, or disclosure. These measures are regularly reviewed and updated in line with industry standards. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security of your data.
We retain your personal data only for as long as necessary to fulfill the purposes described in this policy, or as required by applicable law. When data is no longer needed, we securely delete or anonymize it. Retention periods vary depending on the type of data and the purpose for which it was collected; contact us at info@usegreymatter.ai if you would like more details.
Depending on your location, you may have the right to access, rectify, or erase your personal data, to restrict or object to certain processing, and to receive your data in a portable format. You also have the right to withdraw consent at any time where processing is based on consent. To exercise any of these rights, please contact us at info@usegreymatter.ai. You also have the right to lodge a complaint with your local data protection supervisory authority.
Our website uses essential cookies necessary for the site to function, and analytics cookies that help us understand how visitors use our site. Essential cookies cannot be disabled without affecting site functionality. You can control or disable analytics cookies through your browser settings at any time. Continued use of our site with cookies enabled constitutes your acceptance of their use.
Our services are not directed to, and we do not knowingly collect personal data from, children under the age of 16. If we become aware that we have inadvertently collected personal data from a child under 16, we will take prompt steps to delete that information. If you believe a child has provided us with personal data, please contact us at info@usegreymatter.ai.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make changes, we will update the 'Last updated' date at the top of this page. We encourage you to review this policy periodically. Continued use of our services after any changes constitutes your acceptance of the updated policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us at info@usegreymatter.ai. We are committed to addressing your privacy concerns promptly and transparently, and will respond to your inquiry within a reasonable timeframe.